Articles

 Report types and how to generate them

There are several types of reports you can take generate depending on what data you are after. To...

 How to Listen, Barge or Whisper

1. In Admin Dashboard kindly click on any of the 3 tiles (Agents on Call, Agents Waiting, Agents...

 How to Download Recording

HowTo Download Recording1. Navigate to Call Reports and select Call Recordings. 2. Go to the...

 Force log-out the agent

1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...

 How To Add Minutes

Login to https://portal.goautodial.com.2. Select "Order New Service" at the bottom left part of...