Artículos
I'm having one-way audio issue, what's happening?
Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...
How much bandwidth do I need?- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...
What are the recommended workstation/computer specs for my agents?- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.
What are the recommended softphones?- Linux: Twinkle (http://twinklephone.com) Zoiper (http://zoiper.com)...
What codec should I use?- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...
What web browser do you recommend?- Google Chrome is highly recommended
How many lines or channels per agent can I use?- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.
Do I get charged for disconnected, busy, invalid calls?- Only answered calls are billed.
What payment methods do you accept?- We accept Paypal, Credit Cards, and Wire Transfer. There is 5% fee on all transactions. For...